Jobs at Kenya Airways For Nigerians

KEY ACCOUNTABILITIES/RESPONSIBILITIES

• To lead, guide and support sales and ticketing team to ensure quality service to clients.
• To validate and reconcile daily sales returns to account for both cash collected and documents.
• Handle and effect ticket endorsements to enhance customer relations and satisfaction.
• To handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.
• To prepare and administer the shift/leave roster for optimal utilization of staff and resources.
• To uphold safety and security standards for the office to safeguard company resources.

COMPETENCES
• Team player
• Good communication skills
• Excellent KQ product knowledge
• Ability to lead/guide and make decision
• High level integrity/accountability
• Pleasant personality/approachable
• Confident and well groomed
• Customer focused

KNOWLEDGE, SKILLS & EXPERIENCE
• University graduate
• IATA/UFTAA Diploma/intermediate and advance airline fares and ticketing course
• 3 years airline experience in sales and ticketing


2. JOB TITLE: TICKETING AND RESERVATIONS AGENT

ROLE/PURPOSE STATEMENT
To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.


KEY ACCOUNTABILITIES/RESPONSIBILITIES

• To do reservations for all KQ clients to generate sales
• Fare quotes to all KQ clients to provide the best applicable fares and generate sales
• To recruit and handle existing and prospective frequent fliers to win and retain loyalty
• Printing and reconciling of sales returns to accounts for daily sales
• To promote all KQ products to create awareness and generate sales
• To promote direct telephone sales so as to reduce distribution costs and generate sales.

COMPETENCIES
• Team player
• Customer focused
• Good communication skills

KNOWLEDGE SKILLS & EXPERIENCE
• University graduate
IATA/UFTAA Diploma/basic airline fares and ticketing

Interested candidates are required to submit applications and curriculum vitae by November 27, 2008 to:

The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi - Lagos
Closing Date: November 27, 2008.