MTN Nigeria is recruiting

MTN Nigeria Vacancy and career opportunity - Customer Care Manager (Service Support)
MTN Nigeria, GSM Telecom provider is inviting applications for the position of Customer Care Manager (Service Support)

Job Description:Identify and follow through on customer complaints and ensure prompt resolution and feedback Develop policies and procedures to promote establishment and maintenance of meaningful communications between customers and customer care representatives Ensure prompt realization of service level targets Contribute to fiscal planning and make budgetary recommendations Collect data and information on customer care concerns, needs and problems and implement appropriate corrective actions Ensure overall compliance of the customer care team with established company policies, procedures and standards Manage implementation of new systems, procedures or working practices to improve customer service efficiency Participate and drive staffing allocations relative to forecasted staffing demand Identify and allocate resources Ensure full integration of clients needs with the overall service delivery Manage relationships with key units (Sales, Channel Distribution, Service Centers, Call Center Required Experience and Skills:
Eight (8) years work experience of which 5-6 years in a service environment Two (2) years of work experience should have been in a supervisory /managerial role Proven experience in query resolution /escalations Exposure to current billing technologies and complimentary technologies Experience in managing complex processes and procedures
Qualification First degree in a Social Science discipline An MBA is desirable
APPLICATION METHOD
All interested applicants should Click to learn more about the job details and to apply online
Deadline: January 19, 2009

SHEDA SCIENCE & TECHNOLOGY COMPLEX (SHESTCO) ABUJA Jobs in Nigeria

SHEDA SCIENCE & TECHNOLOGY COMPLEX (SHESTCO) ABUJA Jobs in Nigeria
Sheda Science and Technology Complex (SHESTCO), a multidisciplinary research and development establishment situated in the Federal Capital Territory of Nigeria, is looking to fill the following positions:

Applications are invited from suitable candidates to fill vacancies in the Sheda Science and Technology Complex (SHESTCO)i. Senior Librarian (ref: Shestco-001)
QualificationMaster's degree in Library Science (MLS) from reputable university with six(6) years cognate experience.Applicants are expected to be in a position to integrate Information Technology (IT) in Library Operations.Possession of relevant IT qualification with evidence of its use in Library Operations is therefore a requirement.Candidates are also to be member of relevant recognized professional associations.
ii. Principal Librarian (ref: Shestco-002):Qualification:Same as (i) above with nine(9) years cognate experienceiii. Assistant Chief Librarian (ref: Shestco-003)Qualificationsame as (i) above with twelve (12) years cognate experience.Applicants are expected to be in a position to integrate Information technology (IT) in Library Operations.Method of Application:Applications should be submitted using any of the following methods:Completing the application online with all certificates scanned and attached to the application.By email to admin@shestco.net with the application and scanned certificates forwards as attachment.By downloading and printing the application form, which should be completed and submitted alongside with 10 copies of credentials to:The Director- General,Sheda Science & Technology Complex,Federal Secretariat, Shehu Shagari Way, Maitama,P.M.B.186 Garki, Abuja.

DEADLINE: 6 February 2009

Sales / Marketing and Customer Service Internship

Sales / Marketing and Customer Service Internship Opportunities in Lagos, Nigeria
An Information Technology firm has the following opportunity for Sales, Marketing and Customer Service Internships based in Lagos, Nigeria. The organization is looking for suitable interns for the following position:

Sales / Marketing and Customer Service Internship (Female)
Location: Lagos, NigeriaThis internship is most appropriate for applicants with interests in Customer service, Marketing and using creative abilities to build client relationships, sell and market for results.
It is imperative that the Intern has a desire for offering customer service.
You must love interacting with people, selling and getting results from your marketing effort.
Interns can expect to apply top quality Marketing skills within the 6 month internship period. Therefore, it is imperative that the Intern has a desire to market for results.
School Certificate / ONDAGE: 18 - 24 yearsInternship Period: 6 Months
The ideal candidate for this role will be expected to meet the following requirements- Generate new prospects and follow up on existing leads
- Customer relationship - dealing with enquiries in person and by telephone promptly and courteously. internal and external customer inquiries, e-mail in a timely manner- Attending to Client correspondence, by email and letter. - Advising potential customers - Working with staff to resolve marketing and customer issues- Customer friendly and business attitude- Weekend work
- Ability to commit to a 6 month position
· Leading special projects on own initiative· Performing general office and clerical duties
· Filing, photocopying and faxing
- Location: Lagos, NigeriaSkills and Abilities: - Excellent communication skills - both oral and written. - Knowledge of MS Office, Internet, Browsing, E-mail - Enthusiastic, flexible & positive attitude towards people, service and selling, Self-motivation, Detail-orientation, Initiative
- High level of creativity and initiative
- A Can-Do Attitude and immense interest in Customer relations and Marketing for results
Qualifications/Experience
School certificate / OND Good verbal and written presentation and communication skills are essential

The successful applicant will be self-motivated and organized, and have an attention to detail in their work. The individual will be personable and a good communicator, both verbally and in writing. And most of all the candidate will be result oriented.Method of Application
If you are a qualified candidate send your Career Summary via e-mail stating clear reasons why you should be considered. for the opportunity via e-mail to cust_marketing_intern_on_jidaw@ebusinessnigeria.com
In the e-mail include your contact details, address, telephone number, e-mail address, and also state, the Position published on Jidaw.com that you are seeking. Please DO NOT SEND CVs or RESUMES.
Subject of your E-mail should be:
"Position for Sales, Marketing and Customer Service Internship published on Jidaw.com".
PLEASE NOTE:
Submissions without the above as the Subject of the e-mail will not be treated
.
DEADLINE: 16 January, 2009

Jobs at ConglomCompetitive Intelligence, Market erate for Analyst

Jobs at ConglomCompetitive Intelligence, Market erate for Analyst

Our client is a major conglomerate with a diversified portfolio in FMCG, manufacturing and telecommunications.
In a bid to keep up to date with the market trends and gain a competitive advantage, they are now looking for specialist market researchers and competitive analysts to join their newly established market research unit.
Candidates must have at least 5 years experience in the specific roles. A degree in any of Mathematics / Statistics / Business / Marketing / Economics or Finance will be ideal.
Work experience in a similar role within an FMCG, Manufacturing or Telecoms industry is a MUST. An International exposure in Market Intelligence will be an advantage.
Candidates must have the required experience and skills in order to apply and be considered for the positions.
Competitive Intelligence Analyst / ManagerIn this role, you will be analyzing the competitive environment and competitors including the capabilities and intentions of competitors, customers and suppliers; Providing a comprehensive understanding of competitive environment/competitors to help inform leadership on strategic direction; Teaming with other internal organizations to leveraging existing information and to ensure competitor information is broadly communicated, understood and acted upon. Candidates must have 5-8 years of experience in similar role.
Marketing Intelligence Analyst / ManagerYou will be the expert for market intelligence and forecasting and you will act as an internal service provider to the Planning, Sales and Marketing functions. Your key accountabilities will be: Reporting and Analysis; Database Maintenance; Budgeting and Forecasts; Data Supplier Relationships. Candidate must have 5 years experience in similar position and have managed extensive Marketing Intelligence assignments.
Customer Intelligence Analyst / ManagerThis versatile team member will assist any of the CI Team Leads and Specialists in their work: Statistics & modeling; Retail data reporting & analysis; Data management & basic database development; Data visualization & reporting; Media analysis. You will also utilize a broad variety of data to evaluate marketing campaigns, consumer segmentation, purchase patterns, etc. Candidate must have worked in CI for at least 3 years.
How to Apply
Please note that only shortlisted candidates would be contacted. Please follow the instructions below carefully.
Qualified candidates can apply by sending in their detailed CV in .doc fomat (Please save CV as your FirstnameSurname) and a brief email indicating where you are employed, and your current salary package to: fmcg at careersnigeria.com.
Please indicate ONLY the role in the subject line.
Deadline is 1st February 2009.